The software company is contacting users individually to advise on specific security steps as needed, such as reauthorizing MFA, resetting passwords, and migrating to different IMPs (incident management plans). How to contact us: Contact Norton online, via chat 24 hours a day, 7 days a week. ![]() ![]() Submit your information through the form for faster help. Expected wait time: 3 min (approximately). While different types of data were acquired from each product, GoTo confirmed that it may include users’ multifactor authentication (MFA) settings as well as salted and hashed passwords. Best days to call: Tuesday, Wednesday and Friday. GoTo products, including, Remotely Anywhere, Pro, Hamachi, and Central were all affected. They shared in the statement: “We have already notified a small subset (less than 3%) of our Business customers to recommend that they take certain actions based on their specific account configurations.”Īdditionally, GoTo, which owns LastPass, recently confirmed that as part of the breach, threat actors acquired encrypted backups containing customer data-as well as the encryption keys for some of those backups-through third-party cloud-based storage. In December, LastPass identified 3% of business customers as at risk as a result of the breach.
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